Privacy policy

Spread the love

At Xunylou, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website.

What Data We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: such as your name, email address, phone number, and postal address when you voluntarily provide them through contact forms or account registrations.
Technical Data: including IP address, browser type, operating system, and device information automatically collected when you visit our website.
Usage Data: details about how you use our website, including pages visited, time spent on pages, and navigation paths.
Cookies and Tracking Technologies: small data files stored on your device to improve your experience and collect analytical data (see Cookies section below).

How We Use Data

The information we collect is used for the following purposes:

To respond to your inquiries and provide customer support.
To improve and personalise your experience on our website.
To monitor and analyse trends, usage, and activities.
To comply with legal obligations and prevent fraudulent activity.
To communicate updates, promotions, or other relevant information with your consent.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and settings.
Analyse website traffic and usage patterns.
Provide relevant content and tailor advertisements.

You can manage or disable cookies through your browser settings, but please note that some features of the website may not function correctly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites or services, such as our social media presence on Social/X. We do not control these external sites and are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction, including:

Secure server technology and encryption.
Regular security assessments and vulnerability management.
Restricting data access to authorised personnel only.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

User Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal data under certain circumstances.
Object to or restrict processing of your data where applicable.
Withdraw consent at any time where processing is based on consent.
Request data portability, where applicable.
Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: help@xunylou.com
Phone: +44 20 7323 8181
Address: Great Russell Street, Bloomsbury, London WC1B 3DG, United Kingdom

We may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes.